500 error on PUT /web/plugins/{GUID}/init

Hello Haiilo Dev Team,

For one of our clients, our plugin isn’t loading for certain users.

The PUT call to the init endpoint /web/plugins/cbc0c367-4d6c-40cb-b8f4-49348f88ccca/init?srcld=e5af7aed-3e78-439f-a103-4de69d0d13ef-c8555ebd-d658-4b83-8ceb-8c2f25c7e86c&jti=nkb5RImn7aqJTSPj is returning a 500 error.

{errorStatus: "ERROR", exceptionClass: "NoSuchElementException", requestUri: "/web/plugins/cbc0c367-4d6c-40cb-b8f4-49348f88ccca/init", timestamp: 1730894976075}

I have a HAR file and screenshots that demonstrate the behavior. You can see in the user’s browser that our plugin briefly loads.

Could you take a look at this and let us know if you have any context on the issue?

Best regards and many thanks,
Simon